TOOL
Exception list queries
๐ ๏ธ Exception list queries
๐ก Use Case
Six saved queries, each with a comment at the top saying what question it answers, written for ๐ Measure how long Kestrel's exception list really is: open exceptions per dispatcher at 09:00, the same by type, age of the oldest, how many are closed untouched, the list by weekday, and one that shows me Tuesday. They produced the number that framed ๐ Exceptions Inbox general availability: a median of 214.
โ๏ธ Pros & Cons
Pros
- I stopped asking for every number. This is most of what โฆ๏ธ SQL for product questions means in practice.
Cons
- the first versions were written the way I think, in one long line. They were rewritten in February to follow SQL style notes for saved queries.
๐ Alternatives
- The analytics dashboard, which shows the average and hides the dispatcher with 600.